Empowering Continuous Improvement through Quality Assurance
Empowering Continuous Improvement through Quality Assurance
Empowering Continuous Improvement through Quality Assurance
Empowering Continuous Improvement through Quality Assurance
Empowering Continuous Improvement through Quality Assurance
Who We Are
KGI is a leading consulting firm specializing in the hospitality and retail industries. We are well-known for our dynamism and commitment to excellence.
As a company, maintaining and exceeding your standards is essential to delivering exceptional experiences and driving customer satisfaction. However, ensuring that your standards are consistently met can be a challenge. We specialize in helping businesses elevate their brand presence and maximize their impact.
Along with our quality assurance services, personalized recommendations, and continuous evaluation, we ensure our clients are guided throughout the process of achieving and maintaining excellence.
With years of experience in quality assurance management, we prioritize delivering tangible results based on our expertise.
Our Services
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Mystery Visitor Audit
We will send a qualified and experienced mystery auditor to the property who will not only analyse the service but the overall experience and inspecting it against more than 650 criteria.
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Brand Standards Audit
Our experienced evaluators, working as anonymous customers, will physically visit your locations, interact with your team, and directly experience your services.
This ensures that your company's standards are diligently followed, providing you with peace of mind and a continuous pursuit of excellence.
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Mystery Calls
Discover the impact of our mystery call program on your phone-based customer experience.
With detailed analysis of greetings and assistance, we deliver valuable data for enhancing service, training, and overall satisfaction, crucially influencing first impressions, boosting sales, and fostering unwavering customer loyalty.
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Consulting
At KGI we believe on the long-term relations with our clients, and as passionate professionals, we eager to accompany our clients throughout the different processes.
Get in touch!
Your success is our priority, and we're eager to explore how our tailored QA solutions can support your needs. Reach out today, and our dedicated team will be in touch shortly.