Mystery Visitor Audit

We will send a qualified and experienced mystery auditor to the property who will not only analyse the service but the overall experience and inspect it against up to 650 criteria depending on each case and business.

Based on the audit findings, we'll provide you with a detailed report outlining positive and negative highlights and recommendations to enhance your customer experience and positive impact.

Brand Standards Compliance Audit

At KGI, our experienced evaluators act as anonymous customers, visiting your locations to assess every aspect of the customer journey against your own brand standards.

We provide detailed reports on compliance, offer insightful feedback, and identify training needs and exceptional team members. With our international expertise, we ensure your brand image is consistently and accurately represented, driving continuous improvement and long-term success.

Mystery Calls

Our mystery calls are a powerful tool for measuring and enhancing your customer experience over the phone. By analyzing how customers are greeted and assisted during the entire call journey when calling and interacting with your team, we provide valuable data that enables you to improve front line service, implement effective training strategies, and improve the overall customer experience.
Instantly reap the benefits of improved customer satisfaction, increase in sales, and the development of better training and guidelines for your entire company with our comprehensive mystery call yearly program.

Hospitality Performance Consulting

At KGI we believe on the long-term relations with our clients, and as passionate professionals, we eager to accompany our clients throughout the different processes.

We are firm believers in the value of continuous improvement, which is why we provide comprehensive consulting and advisory services. Our aim is to assist our clients with strategic planning execution to effectively achieve their goals.